If you want to make a complaint or have a problem or need something clarified please let us know, so we can address the problem.
Our purpose is to take care of your insurance needs and issues, so if you think we’ve failed in any way, you can trust we will be committed to resolving the issue.
Your first step is to talk to your broker directly.
If you’re not 100% satisfied, please contact FDRS our external dispute resolution scheme.
This independent body is approved by the Ministry of Consumer Affairs. Complaints to FDRS need to meet certain criteria. Click here to go to the FDRS website.
09 623 0022 